Shipping /Returns

Shipping

• Please refer to the banner at the top of our website for up to date information on how fast orders are currently processing before being shipped.
• We ship nationwide through USPS. Large orders may be shipped via UPS or Fedex.
• Shipping Transit Time is typically 1-3 business days for USPS Priority Mail and 2-5 business days for First Class mail. 
• Rush fees and expedited shipping options are available upon request.
• Local customers in the Charleston, WV area can choose to pick up their order at Ooh La Lucy Boutique (1006 Bridge Road) at checkout. Please note you will be contacted by the e-mail you check out with when your order is ready for pick up.

Returns

• All personalized items are final sale.
• Items purchased on sale are final sale.
• Non personalized items may be returned for a refund within 14 days or for store credit within 30 days. 
• For our full return policy, please click here.