Return Policy


Return Policy

Due to the custom nature and permanent processes of personalization, all monogrammed items cannot be returned, refunded, or exchanged. Please refer to our size guide, monogram guide, and ask any questions prior to ordering items to ensure satisfaction with your purchase. For more information regarding our policies, please see our Terms & Conditions page.

Damaged Items

Should your items arrive damaged or incorrectly personalized, please contact hello@theinitialedlife.com within 7 days of the package's arrival. At our discretion we will replace or refund damaged items and assume shipping costs associated with said decision.

Please note we are unable to refund, exchange, or replace ordered items if you do not contact us within the first 7 days of your order arriving.

Cancellations

Due to fluctuating production times, we cannot guarantee any items can be canceled once the order is placed. If you need to cancel an item, please e-mail hello@theinitialedlife.com immediately.