Q. After I place my order, when will I receive my package?
A. Current processing time is 1-4 business days. This does not include shipping time which is typically 1-5 days. If you need your items before their scheduled ship date, please e-mail us. Rush fees and expedited shipping options are available.
Q. What is your return policy?
A. Due to the custom nature and permanent processes of personalization, we do not accept returns. For more information please see our returns policy page and our terms and conditions page.
Q. I accidentally sent my package to the wrong address, what do I do?
A. As soon as you discover this, please contact us. If we have already shipped your package, you are responsible for contacting the post office to determine what will happen next. If your package is returned to us in the mail, you are responsible for repaying the shipping for us to send it back out.
Q. What is the best way to contact The Initialed Life?
A. The best way to contact us is by e-mail, firstname.lastname@example.org - If you have questions regarding an existing order, please place your order number in the e-mail so that we can reference it.
Q. Are the pockets sewn shut on pocket shirts and tanks?
A. Yes, during the embroidery process, all pockets are sewn shut so that the pocket is not usable anymore.
Q. I live in the Charleston, WV area. Can I pick up my online order in the store?
A. Yes! Please proceed with your order and enter your billing/shipping information for tax purposes. On the shipping method screen there is a "free" option for In Store Pick Up. You will be sent an e-mail alerting you when your order is ready to be picked up!