Q. After I place my order, when will I receive my package?
A. Current processing time is 1-2 business days. This does not include shipping time which is typically 1-5 days. If you need your items before their scheduled ship date, please e-mail us. Rush fees and expedited shipping options are available.
Q. What is your return policy?
A. Due to the custom nature and permanent processes of personalization, we do not accept returns. Our embroidered hats are not eligible for returns or exchanges due to sanitary reasons. For more information please see our returns policy page and our terms and conditions page.
Q. I live in the Charleston, West Virginia area. Can I pick up my package instead of shipping it?
A. At this time we are not offering any local pick up options, and all packages are shipped right to your door!
Q. Do you all monogram items that aren't purchased from your website?
A. At this time we only monogram the items we sell on our website, and do not monogram people's personal items.
Q. I accidentally sent my package to the wrong address, what do I do?
A. As soon as you discover this, please contact us. If we have already shipped your package, you are responsible for contacting the post office to determine what will happen next. If your package is returned to us in the mail, you are responsible for repaying the shipping for us to send it back out.
Q. What is the best way to contact The Initialed Life?
A. The best way to contact us is by e-mail, firstname.lastname@example.org - If you have questions regarding an existing order, please place your order number in the e-mail so that we can reference it.
Q. Are the pockets sewn shut on pocket shirts and tanks?
A. Yes, during the embroidery process, all pockets are sewn shut so that the pocket is not usable anymore.