- To order a product without a monogram, please enter N/A in the monogram box.
- For products being ordered with a monogram, please enter the initials in exactly in the order you want the letters to appear.
- Traditionally, women have their last name initial larger and in the center of their monogram. For example, Megan Ann Jones' monogram would be MJA and she would enter it that way in the monogram box. (The center letter provided in the monogram field above will be embroidered larger than the initials entered on the left and right of it.)
- You may enter your monogram in any order you please, just be aware that your initials will be applied on our products exactly as you enter them.
- For extra clarity, please use all capital letters when entering your monogram.
- Please look at your initials in the position that they will be embroidered in via the font photos provided to ensure your happiness with the font.
- We are happy to apply one or two initials onto any of our products, instead of three. For this, enter one or two initials in the monogram field. Please note that two initials will be embroidered side by side and the they will be the same size.
- Please refer to the banner at the top of our website for up to date information on how fast orders are currently processing before being shipped.
- We ship nationwide through USPS. Large orders may be shipped via UPS or Fedex.
- Shipping Transit Time is typically 1-3 business days for USPS Priority Mail and 2-5 business days for First Class mail.
- Rush fees and expedited shipping options are available upon request.
- Local customers in the Charleston, WV area can choose to pick up their order at Ooh La Lucy Boutique (1006 Bridge Road) at checkout. Please note you will be contacted by the e-mail you check out with when your order is ready for pick up.
- All personalized items are final sale.
- Items purchased on sale are final sale.
- Non personalized items may be returned for a refund within 14 days or for store credit within 30 days.
- For our full return policy, please click here.